Customer Service Policy
Support for buyers, sellers, vendors, and business customers
Tafrico support helps with product discovery, order questions, seller onboarding, vendor support, marketplace guidance, Trade Assurance matters, and business solution enquiries.
How Tafrico Helps
- Product search, product recommendations, product information, and seller/store guidance.
- Order tracking assistance using valid order references where available.
- Seller onboarding support, marketplace membership guidance, subscriptions, and seller dashboard help.
- Trade Assurance guidance for eligible platform-paid orders and buyer receipt confirmation issues.
- ERP, website development, digital marketing, and business automation enquiries.
What Tafrico Needs From You
- For product help, share the product name, category, budget, location, or seller if known.
- For order help, share the order number or sale order reference.
- For seller support, share your store name, registered phone number, and the issue you need help with.
- For disputes or Trade Assurance issues, do not confirm receipt until the issue is resolved. Share photos, screenshots, or delivery details where useful.